Privacy Policy
1. Information We Collect
Personal information such as your name, email address, phone number, and billing details
Dental-related information such as scans, impressions, photographs, and treatment details
Information you submit through forms, order requests, or direct communication
Basic website usage data such as device type, browser, and activity on our site
2. How We Use Your Information
Processing orders and fulfilling retainer requests
Communicating with you about your account or services
Coordinating production of custom orthodontic retainers
Improving website functionality and customer experience
Maintaining internal records for service history
3. Dental and Health Information
We may process dental-related information, including scans, impressions, photographs, and treatment details, to provide custom orthodontic retainers.
Westside Orthodontic Lab, LLC is not a HIPAA-covered healthcare provider. Information submitted directly through this website is not governed by HIPAA.
By submitting information through our website, you consent to its use for service fulfillment.
4. Data Sharing
We do not sell or rent your personal information.
We may share information only when necessary to:
-
Fulfill your order (such as with production or shipping partners)
-
Comply with legal obligations
-
Protect our rights, property, or safety
All third parties are expected to handle data responsibly and only for the purpose of completing services.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only as long as necessary to provide services, maintain records, and comply with legal or operational requirements.
You may request deletion of your information, subject to any legal obligations requiring retention.
7. Cookies and Website Tracking
Our website may use cookies or similar technologies to:
-
Improve site functionality
-
Analyze website traffic and usage patterns
-
Enhance user experience
You may disable cookies in your browser settings, but some features of the site may not function properly.
8. Your Rights
Depending on your location, you may have rights to:
-
Access your personal information
-
Request corrections to inaccurate data
-
Request deletion of your data (where applicable)
-
Withdraw consent for data use where legally permitted
To exercise these rights, contact us using the information below.
9. Third-Party Services
We may use third-party services such as payment processors and shipping providers. These services operate under their own privacy policies, and we are not responsible for their practices or policies.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from children without appropriate authorization.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page, and continued use of the website constitutes acceptance of any changes.
12. Contact Information
If you have questions about this Privacy Policy or your data, you may contact us at:
Westside Orthodontic Lab, LLC
westside.ortho.lab@tds.net